Clarification on Definitions
YENC. YENC is used to represent our company.
Site. Site is used to represent YourEmptyNestCoach.com, and subdomains of YourEmptyNestCoach.com (for example school.youremptynestcoach.com) including the school.
Who We Are
What Information Do We Collect About You?
In running and maintaining our website we may collect and process the following data about you:
- Information provided voluntarily by you. For example, when you register for information, complete customer surveys, initiate a chat conversation on this website, submit a form on this website, place an order for programs, products or services, provide feedback, or work with YENC as a coaching client.
- Information that you provide when you communicate with us by any means.
How We Use That Information
YENC collects such information in order to deliver programs, services and products, complete customer transactions, send information and marketing e-mails, and improve website performance and customer service.
In providing services to you, YENC may utilize a third-party service provider (example: credit card processing company) and may provide your personal information to them as necessary.
Our Current Third-Party Suppliers Include:
- U.S. Postal Service, FedEx, UPS shipping services
Teachable.com hosts our online school –no longer actively using as of 11/30/2020
- Acuity Scheduling is used for the scheduling of coaching appointments
- ThriveCart is used for our online shopping cart
- Paypal is used for payment processing, where chosen
- Stripe is used for payment processing, where a credit card is entered.
- ActiveCampaign is used for our marketing automation (email, contact info, forms, chat/conversations)
- Zapier is used to update processes between suppliers
- Libsyn hosts our podcast files which feeds out to Spotify, iTunes, Google Play, Stitcher, and TuneIn, and others. Libsyn’s embedded podcast player is utilized on the site
- G Suite email, Google Drive, calendars
- Google Search for information about our site and how to improve it.
- Google Analytics for data on how to improve our site and what you like best.
- SiteGround email
YENC will not share your information for marketing purposes with any company outside of YENC.
Providing Personal Identifiable Information
Providing personal data (e.g. name, address, delivery address, billing information, business and personal information) is required from you to enable YENC to provide coaching services and products to you, should you choose to do become a client or join a free course offering. However, no personal data is required in order to view this website.
How Long Will You Store My Information?
YENC will retain any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) YENC decides that the value in retaining the data is outweighed by the costs of retaining it. This does not include any data we are obliged to keep for administrative, legal or security purposes.
If you leave a comment on our Site, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
Disclosing Your Information
- Where we are legally required by law to disclose your personal information.
- To further fraud protection and reduce the risk of fraud.
Access and Updates to Your Information
You have the right to access any information that we hold relating to you.
You may request updates to your personal data at anytime.
You also may request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes.
Right to Complain
If you are within the European Union, you have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.
If you consent to receive marketing information, we will send you information about programs, products and services which may be of interest to you.
You may request your removal from our marketing communications, at any time. Should you no longer wish to be contacted for marketing purposes, please either use the unsubscribe link included in each marketing communication or email us at firstname.lastname@example.org.
Links to other sites
Our Site may contain links to other sites. We do not share your personal information with those websites and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those companies.
Social Media Widgets
The Services may include links that direct you to other websites or services whose privacy practices may differ from ours. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not this one.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
If you choose to leave comments on our Site, data collected is: the data shown in the comments form: your IP address and browser user agent string to help spam detection.
We collect personal identifiable information about Users (clients, suppliers, employees, etc.) in order to manage our business well. We limit the collection of and use of personal identifiable information to that required for valid business purposes or to comply with legislation.
Our Service is not intended for anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the 13 years of age. YENC prohibits Children under the age of 13 from using all interactive portions of this website, including leaving any comments, filling out forms, or otherwise submitting information. If YENC learns it has any information or content from anyone under the age of 13, it will delete that information. If you are a parent or guardian and you are aware that your Child has provided us with personal data without verification of parental consent, we take steps to remove that information from our servers.
We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.
This Site is Advertising
This website is life coaching advertising and does not establish a business relationship, which is only formed when you have registered for paid services from YENC. YENC cannot guarantee results. Past results do not guarantee future results.
Law, Harm, and the Public Interest
Changes to this Privacy Notice
Your Empty Nest Coach Community Forum Specific Privacy Information
In this section “we”, “us” and “our” refers to the forum: [forum-name].
1. What information we collect about you and how we use this information
1.1 Account and Profile Information
You don’t have to create an account to use this forum, such as searching public topics. If you do choose to create an account, you must provide us with some personal data so that we can provide our services to you. This includes a display name (for example, “John Doe”), nickname (for example, @john-doe) a username (for example, johnxdoe), a password, and an email address. Your display name and nickname is always public, but you can use either your real name or a pseudonym. After the registration your account display name, nickname and username are the same. We recommend to change display name and nickname to keep the username private and secure. You may change those in your account editing page.
Once you have registered and created an account, you also may have the option of adding this public information (dependent on administrator settings):
– Member Title
– Biography (About Me)
– Social Network Account addresses
– Location (Country)
– And other details to your profile information to be displayed in our community.
Additionally, whilst using the [forum-name] the following information may be collected (not public):
– Internet Protocol (IP) address (not public)
– Geographical location
– Browser type and version (not public)
– Operating system (not public)
– Referral source (not public)
– Length of visit, page views, website navigation and any other related browsing activity
Most activity on [forum-name] in the Podcast Public Discussion Group is public, including your profile information mentioned above. You also may choose to publish your location in your profile. Information posted about you by other people who use our forum may also be public. For example, other people may mention you using @nickname in posts.
Most activity on [forum-name] in the Fledgling Support Group is private and only those who have completed the first two weeks of The Empty Nest: First Steps Toward Success are invited to be members of this group. Please note that some information is public including your profile information mentioned above. You also may choose to publish your location in your profile.
You have the ability to control your information in your profile. If you have any concerns or questions, immediately contact us at email@example.com with the details of your concern.
Information posted about you by other people who use our forum may also be public. For example, other people may mention you using @nickname in posts.
You are responsible for your topics, posts and other information you provide through our services, and you should think carefully about what you make public, especially if it is sensitive information.
You may (if available) choose to register connecting your account to accounts on another service (e.g. Facebook login), and that other service may send us information about your account on that service. We use the information we receive to provide you features like cross-posting or cross-service authentication, and to operate our community. We create new account in our community for you based on your third party account information you share.
1.2 Contact Information
We use your contact information, such as your email address, to authenticate your account and keep it – and our services – secure, and to help prevent spam, fraud, and abuse. We also use contact information to personalize our services, enable certain account features for example, for login verification, reset password, to send you information about our community and notify on new replies to your subscribed forums and topics. You can also unsubscribe from any email notifications.
If you email us, we will keep the content of your message, your email address, and your contact information to respond to your request.
1.3 Private Messages and Non-Public Communications
We provide certain features that let you communicate more privately or control who sees your content. For example if forum admin is enabled, you can check the “Set Topic Private” checkbox when you create a topic or click on the “Private” button of your topic first post, or use the Private Messages to have non-public conversations. In these cases we will store and process your communications and information related to them. This includes message content, images, information about whom you have communicated with and when to better understand the use of our community, to protect the safety and review the reported messages. We share the content of your Private Messages with the people you’ve sent them to; we do not use them to serve you ads. When you use features like Private Messages to communicate, remember that recipients have their own copy of your communications on [forum-name] – even if you delete your copy of those messages from your account – which they may duplicate, store, or re-share.
2. Information We Share and Disclose
2.1 How we share information we collect
You should be aware that any information you provide on our community – including profile information associated with the account you use to post the information – may be read, collected, and used by any member of the public who accesses these websites. Your posts and certain profile information may remain even after you terminate your account. We urge you to consider the sensitivity of any information you input into these Services. To request removal of your information from publicly accessible websites operated by us, please email us at firstname.lastname@example.org with details of your request. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to and why.
2.2 Sharing with third parties
2.3 Non-Personal Information
We share or disclose non-personal data, such as aggregated information like the community statistic (online users, visitors, current viewers of a topic, etc…), the number of people who clicked on a particular link (number of topic views) or voted on a poll in a topic (even if only one did).