Clarification on Definitions
YENC. YENC is used to represent our company: Your Empty Nest Coach LLC
Site. Site is used to represent YourEmptyNestCoach.com, and subdomains of YourEmptyNestCoach.com (for example app.youremptynestcoach.com) including the school.
Who We Are
What Information Do We Collect About You?
In running and maintaining our website we may collect and process the following data about you:
- Information provided voluntarily by you. For example, when you register for information, complete customer surveys, initiate a chat conversation on this website, submit a form on this website, place an order for programs, products or services, provide feedback, or work with YENC as a coaching client.
- Information that you provide when you communicate with us by any means.
How We Use That Information
YENC collects such information in order to deliver programs, services and products, complete customer transactions, send information and marketing e-mails, and improve website performance and customer service.
In providing services to you, YENC may utilize a third-party service provider (example: credit card processing company) and may provide your personal information to them as necessary.
Our Current Third-Party Suppliers Include:
- U.S. Postal Service, FedEx, UPS shipping services
Teachable.com hosts our online school –no longer actively using as of 11/30/2020
- SupaPass provides the space for our C.E.O. Training Team Membership and other resources
- Acuity Scheduling is used for the scheduling of coaching appointments
- ThriveCart is used for our online shopping cart
- Paypal is used for payment processing, where chosen
- Stripe is used for payment processing, where a credit card is entered.
- ActiveCampaign is used for our marketing automation (email, contact info, forms, chat/conversations)
- Zapier is used to update processes between apps/software
- Libsyn hosts our podcast files which feeds out to Spotify, iTunes, Google Play, Stitcher, and TuneIn, and others. Libsyn’s embedded podcast player is utilized on the site
- G Suite email, Google Drive, calendars
- Google Search for information about our site and how to improve it.
- Google Analytics for data on how to improve our site and what you like best.
- SiteGround email
YENC will not share your information for marketing purposes with any company outside of YENC.
SupaPass Empty Nest Success Community
Please view the SupaPass Privacy and Data Policy at this link.
Providing Personal Identifiable Information
Providing personal data (e.g. name, address, delivery address, billing information, business and personal information) is required from you to enable YENC to provide coaching services, memberships, resources and products to you, should you choose to become a client or join a free course offering. However, no personal data is required in order to view this website.
How Long Will You Store My Information?
YENC will retain any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) YENC decides that the value in retaining the data is outweighed by the costs of retaining it. This does not include any data we are obliged to keep for administrative, legal or security purposes.
If you leave a comment on our Site, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
Disclosing Your Information
- Where we are legally required by law to disclose your personal information.
- To further fraud protection and reduce the risk of fraud.
Access and Updates to Your Information
You have the right to access any information that we hold relating to you.
You may request updates to your personal data at anytime.
You also may request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes.
Right to Complain
If you are within the European Union, you have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.
If you consent to receive marketing information, we will send you information about programs, products and services which may be of interest to you.
You may request your removal from our marketing communications, at any time. Should you no longer wish to be contacted for marketing purposes, please either use the unsubscribe link included in each marketing communication or email us at firstname.lastname@example.org.
Links to other sites
Our Site may contain links to other sites. We do not share your personal information with those websites and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those companies.
Social Media Widgets
The Services may include links that direct you to other websites or services whose privacy practices may differ from ours. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not this one.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
If you choose to leave comments on our Site, data collected is: the data shown in the comments form: your IP address and browser user agent string to help spam detection.
We collect personal identifiable information about Users (clients, suppliers, employees, etc.) in order to manage our business well. We limit the collection of and use of personal identifiable information to that required for valid business purposes or to comply with legislation.
Our Service is not intended for anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the 13 years of age. YENC prohibits Children under the age of 13 from using all interactive portions of this website, including leaving any comments, filling out forms, or otherwise submitting information. If YENC learns it has any information or content from anyone under the age of 13, it will delete that information. If you are a parent or guardian and you are aware that your Child has provided us with personal data without verification of parental consent, we take steps to remove that information from our servers.
We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.
This Site is Advertising
This website is life coaching advertising and does not establish a business relationship, which is only formed when you have registered for paid services from YENC. YENC cannot guarantee results. Past results do not guarantee future results.
Law, Harm, and the Public Interest
Changes to this Privacy Notice
Forum is not used in 2021 and beyond – added strikethrough on 8/13/2021.
2. Information We Share and Disclose
2.1 How we share information we collect You should be aware that any information you provide on our community – including profile information associated with the account you use to post the information – may be read, collected, and used by any member of the public who accesses these websites. Your posts and certain profile information may remain even after you terminate your account. We urge you to consider the sensitivity of any information you input into these Services. To request removal of your information from publicly accessible websites operated by us, please email us at email@example.com with details of your request. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to and why.
2.3 Non-Personal Information We share or disclose non-personal data, such as aggregated information like the community statistic (online users, visitors, current viewers of a topic, etc…), the number of people who clicked on a particular link (number of topic views) or voted on a poll in a topic (even if only one did).